Privacy Policy

At AD Logistics we are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and safeguard customer data. This Privacy Policy explains your rights and our responsibilities.

1. Data Collection

We collect the following information when you use our services:

• Name, phone number, and email address
• Pickup and delivery addresses
• Shipment details (type, weight, declared value)
• Payment information (if applicable)
• Device information, IP address, browser type for security

2. How We Use Your Information

• Processing bookings and shipments
• Providing delivery updates and notifications
• Customer support and service improvement
• Fraud prevention and security checks
• Compliance with legal / regulatory obligations

3. Data Protection & Confidentiality

Your information is:

• Stored securely with industry-grade encryption
• Never sold, rented, or traded to third parties
• Shared only with operational partners when necessary

4. Data Sharing

Your data may be shared with:

• Delivery partners and drivers
• Warehousing / freight partners
• Payment gateways
• Government authorities (only when legally required)

We ensure all third-party partners comply with strict confidentiality rules.

5. Cookies

We use cookies for:

• Improving website functionality and user experience
• Traffic analytics and performance tracking
• Remembering user preferences

Users may disable cookies in browser settings.

6. User Rights

You may request:

• Deletion of your data
• Correction of incorrect information
• Opt-out from promotional communication

7. Shipping & Delivery Policy

• Orders are processed only after verification
• Transit time varies depending on distance, route, weather & restrictions
• Delays caused by external factors are not the liability of AD Logistics
• Customer must ensure proper packaging — we are not liable for poor packaging
• Restricted goods (e.g., narcotics, explosives, illegal materials) are not accepted

8. Cancellation Policy

• No cancellation fee before pickup
• Once shipment is picked up, cancellation is not permitted

9. Liability Policy

• Liability is limited to the declared value or legal limit (whichever is lower)
• Claims must be reported within 24–48 hours with proof (photos/videos/invoice)
• No claims for delays due to external agencies or poor packaging

10. Force Majeure

AD Logistics is not responsible for delays or losses caused by:

• Natural disasters
• Strikes or labour issues
• Government restrictions
• Riots, war, or unexpected political events
• Accidents or events beyond our control

11. Communication Policy

We offer support through phone, WhatsApp, email & chat (if available).

You may receive:

• Pickup & delivery notifications
• Verification alerts
• Service-related updates
• Promotional messages (optional)

12. Amendments

AD Logistics may update this Privacy Policy at any time. Continued use of our services implies acceptance of the updated terms.